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Returns and Refund Policy

Returns & Refund Policy

Please choose carefully as we do not give refunds for:
- Change of mind or a wrong decision

A refund, exchange or credit may apply if goods:
- Are proven faulty
- Have been wrongly described
- Different from what was advertised

Receipt as proof of purchase must be provided. If goods are faulty, Toyota Sewing will allow you to return the goods for a refund or exchange for the same item (depending on availability). Refunds will be processed through the respective credit card companies once the items are returned to us. All returned items must be returned unused and in the same condition as sold along with your customer receipt (original or photocopy).

All items must be returned via registered post to:
Aisin (Australia) Pty Ltd
593 Somerville Road , Sunshine
VIC 3020

Please ensure repackaged goods are done securely, as we cannot offer refunds for goods that are damaged in transit. Toyota Sewing will refund your postage for goods that are faulty.