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Toyota After Sales Service


For technical assistance, please call our hotline 1800 724 220

*Warranty conditions: See the warranty card in the box of your Toyota Sewing Machine

New Zealand

For technical assistance, please call our office on 00 61 3 8311 9100

*Warranty conditions: See the warranty card in the box of your Toyota Sewing Machine


Toyota Warranty Certificate

Your new TOYOTA Sewing Machine is a product of fine engineering and has been produced at a factory with highest quality control and accordingly it is guaranteed by AISIN (Australia) pty Ltd (‘AISIN’) against any manufacturing defects in the following manner:

If your machine develops a fault caused by, in AISIN’s judgement or that of its duly authorised agent, a defect in manufacturing/workmanship then the defect will be repaired or if in AISIN’s opinion thinks it appropriate, the defective part will be replaced. AISIN’s decision on whether to repair or replace a part is final and is based on their years of manufacturing experience.

This warranty will run for 3 years from the purchase for all mechanical parts and 3 years from purchase for the motor and foot control.

Any repairs within the first 12 months after purchase will be carried out by TOYOTA’s authorised agents or by AISIN free of charge for parts and labour. For repairs after the first 12 months of your purchase, you will be required to pay labour charges at the then current rate.

To make a warranty claim, contact AISIN by telephone on (03) 8311 9100 or 1800 724 220 (for Australia) or 00 61 3 8311 9100 (for New Zealand) for assistance. You should then deliver your machine to the store from where it was purchased or to AISIN at the address below.

You must pay post/packaging/delivery costs of the machine to AISIN unless agreed prior to shipping. For claims covered by this warranty, AISIN will bear the costs for the return of the machine to you. AISIN will not pay any call out charges.

The warranty does not cover:

Damage/defects caused by fair wear and tear or by lack of reasonable care or by not following the instructions contained in the instruction book.

General servicing and adjustments arising out of normal use.

Routine replacement parts including (but not restricted to) drive belts, needles, light bulbs, springs, bobbins, bobbin cases, overlocker loopers, needle plates and sewing feet.

Machine is used wholly or partly in a trade business, occupation or profession, AISIN shall decide whether a machine has so been used and its judgement will be final.

It is a condition of this warranty that you have this machine regularly serviced in accordance with the manufacturers recommendations by a qualified Sewing Machine Service Centre.

This warranty may be null and void if, at any time, repairs or servicing is carried out by anyone other than a qualified Sewing Machine Service Centre, or if any other than genuine TOYOTA parts are fitted to your machine.

Please note: 

This warranty is not transferrable.

The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the goods or services to which this warranty relates. For machines purchased in Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

PLEASE RETAIN YOUR ORIGINAL RECEIPT OR OTHER PROOF OF PURCHASE as you will be required to produce this for warranty work to be carried out.


AISIN (Australia) Pty Ltd
593 Somerville Road Sunshine VIC 3020
T: (03) 8311 9100
F: (03) 8311 9101